Below you will find a list of the most frequently reported problems when trying to log in to online banking. If you followed the instructions to log in and are still unable, please read the information below. If you continue to experience problems, please contact Purdue Federal at 800.627.3328.

Forgot Password

If you have forgotten your password, the "Forgot Password" feature will allow you to log in and change your password. To change your password, follow these steps:

• Step 1: Enter the requested personal authentication information. Click "Submit".
• Step 2: Complete the additional identity verification.
• Step 3: Enter and confirm your new password. Click "Submit Password".

Once your password has been changed, you will receive immediate access to your online accounts. If you have questions regarding these steps, please contact Purdue Federal at 800.627.3328.

Correct User ID & Password, but Unable to Log in

Your online banking access may be temporary restricted due to excessive authentication attempts. Please contact Purdue Federal for assistance at 800.627.3328.

Old Page Stuck in Cache

Your browser saves a copy of Web pages you access in a special folder called a cache. Sometimes an older version of the Log In page is still in the cache and your browser does not load the new page when you try to log in. Try emptying your cache. (See your browser help for instructions on emptying the cache or clearing the history.) Then close and reopen your browser and try logging in again.

Web Browser Version or Settings

You’ll have the best online banking experience when you use a browser on our list of supported browsers.